Thank you for choosing Alixor Pharma Pvt Ltd. We strive to provide you with high-quality products and excellent customer service. This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations and refunds.
Cancellation Policy
Order Cancellation by Customer:
You may cancel your order within 72 hours of placing it, provided it has not yet been shipped. To cancel your order, please contact us immediately at 8693832471 or email us at alixorpharma2@gmail.com with your order number and reason for cancellation.
If your order has already been processed or shipped, cancellation may not be possible. In such cases, please refer to our Refund Policy below.
Order Cancellation by Alixor Pharma Pvt Ltd:
Alixor Pharma Pvt Ltd reserves the right to cancel any order at its discretion, for reasons including but not limited to:
- Product unavailability
- Inaccurate pricing or product information
- Suspicion of fraudulent activity
- Non-compliance with our terms and conditions
In the event of order cancellation by Alixor Pharma Pvt Ltd, you will be notified via email or phone, and a full refund will be processed.
Refund Policy
We want you to be completely satisfied with your purchase. However, due to the nature of our products (nutritional supplements), certain conditions apply to returns and refunds. Please review the scenarios below:
| Scenario | Return Availability | Conditions |
|---|---|---|
| Damaged or Defective Product | Yes | Contact us within 7 days of delivery with photos of the damage. Product must be in its original packaging. |
| Incorrect Product Shipped | Yes | Contact us within 7 days of delivery. Product must be unopened and in its original packaging. |
| Order Cancellation by Alixor Pharma | Yes | Full refund processed automatically. |
| Change of Mind / Unwanted Product | No | Due to hygiene and safety reasons, we cannot accept returns for products due to a change of mind or if the product is no longer needed. |
| Product Opened / Used | No | Once a product has been opened or used, we cannot accept returns unless it is damaged or defective upon arrival. |
| Expired or Near-Expiry Product | No | We ensure that all products shipped have a reasonable expiry date. Returns are not accepted for products with near-expiry dates unless they are expired upon arrival. |
General Refund Process:
To request a refund, please contact us within 7 days of receiving your order at 8693832471 or email us at alixorpharma2@gmail.com with your order number, reason for refund, and supporting evidence (e.g., photos of damaged product).
Once your refund request is approved, we will process the refund within 3-5 business days. The refund will be credited to your original payment method.
Shipping Costs:
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect product shipped).
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us:
Alixor Pharma Pvt Ltd Phone: 8693832471 Email: alixorpharma2@gmail.com Website: alixorpharma.com